Delhi District Commission Holds DHI Asian Roots Liable For Conducting Hair Transplant Procedures Without Necessary License And Failure To Deliver Satisfactory Results
The New Delhi District Shopper Disputes Redressal Fee bench comprising Poonam Chaudhry, President, Bariq Ahmad, Member and Shekhar Chandra, Member has held DHI Asian Roots answerable for conducting fashionable scientific hair transplant procedures with out obligatory license and authorities approval. The bench additionally held the clinic answerable for negligence for failure to ship passable outcomes regardless of fee of charges.
Temporary details:
The complainant approached DHI Asian Roots (‘Pores and skin clinic’), a unit of SPA Yoga Pvt. Ltd. for a hair transplant in September 2012. The docs on the clinic gave an assurance that the transplant will give him a pure look by the grafting of hair for which an quantity of Rs. 2,25,000 can be charged. Primarily based on the assurance given, the complainant acquired admitted on 26.09.2011 and deposited an advance quantity of Rs. 1,00,000. As per the clinic’s coverage, the complete quantity was to be paid prematurely. Nevertheless, the docs began with the process on the assurance given by the complainant that he can pay the stability quantity shortly.
A scalp evaluation and hairline design have been accomplished and the implant was carried out as per the request of the complainant. The primary session was efficiently accomplished with implantation of 1621 hairs which was additionally accepted by the complainant. On being glad, the complainant returned for a second session on 03.12.2012 for a unique scalp space. A contemporary evaluation was performed and the process was carried out by an authorized M.D dermatologist.
An quantity of Rs. 2,76,000 was paid by the complainant throughout which 2,022 hairs have been implanted. For the reason that desired outcomes weren’t achieved, the clinic provided a third corrective session freed from cost. Publish-surgery, suggestions and assure kinds have been signed by the complainant. Regardless of being knowledgeable by the clinic that the outcomes might take as much as 18 months, the complainant began pressurising the docs. On failure to get any passable outcomes, a criticism was then filed earlier than the Delhi district fee praying for applicable compensation.
Submissions of the complainant:
The complainant submitted that the pores and skin clinic has did not carry out its responsibility in direction of the customers and such acts amounted to deficiency in service and unfair commerce apply.It was submitted that the brochure of the clinic assured full hair development or alternative in session with professional docs. Additional allegations of employment of unqualified employees and operation with out obligatory licenses have been additionally made by the complainant. It was acknowledged {that a} sum of Rs. 5,01,000/- has been paid by the complainant regardless of which there isn’t a distinction within the hair issues.
Submissions of the pores and skin clinic:
The clinic submitted that the complainant was duly knowledgeable of all the professionals and cons of the procedures for hair transplant and it was additionally made clear that the particular person outcomes might range. It was additional submitted that each one procedures have been performed in knowledgeable method and have been even carried out even past the medically beneficial zones on complainant’s request.
The pores and skin clinic argued that the dissatisfaction of the complainant stems from impatience and disrespect for medical recommendation and subsequently prayed for dismissal of the criticism.
Observations of the fee:
The bench noticed that the complainant didn’t observe even 1% distinction in his hair issues regardless of three sittings and the pores and skin clinic has failed to clarify the causes for a similar. It was additional noticed that the pores and skin clinic has failed to supply any authorization or license to carry out fashionable scientific hair implantation procedures and in addition lacked authorities approval to have interaction docs.
It was held that the process carried out with out requisite licenses and specialised experience amounted to unfair commerce apply motivated solely by monetary achieve. The fee additional held the clinic answerable for negligence and deficiency in service in not offering correct therapy.
The bench additionally emphasised on the problem of medical practices in India. It noticed that medical procedures should be carried out by certified licensed professionals. Clinics should be correctly registered and may adhere to strictly established medical requirements. It was additional noticed that sufferers should be absolutely knowledgeable concerning the procedures together with its dangers, limitations and anticipated outcomes.
Therefore, the criticism was allowed with following reliefs:
- Refund of Rs. 5,01,000 to the complainant.
- Rs. 1,00,000 as compensation for psychological harassment.
- Rs. 30,000 as litigation prices.
Case Title: Vivek Kumar vs DHI Asian Roots
Case Quantity: Case No. CC 1090/2013 (New Delhi)
Date of choice: 22.05.2025
