Discoloration Of Saree Purchased For Engagement Function; Ernakulam District Commission Holds IHA Designs Liable For Selling Defective Saree
The District Shopper Disputes Redressal Fee, Ernakulam presided by Shri.D.B.Binu (President) , Shri. V.Ramachandran (member) and Smt.Sreevidhia.T.N ( member ) held IHA Designs and its supervisor , Nooha Sajeev accountable for promoting faulty saree .The Complainant’s spouse confronted humiliation as a result of discoloration of the saree, worn with anticipation and delight on the day of her sister’s engagement.
Information of the Case:
Influenced by IHA Design’s ( Reverse Events ) ads which promised curated choices and high-quality craftsmanship, the complainant bought 14 sarees price Rs.89,199/- . He bought the sarees for his spouse and relations for his sister-in-law’s engagement perform believing the assurance given by the reverse events of the superior high quality of their merchandise.
On the day of the engagement, the complainant’s spouse wore the newly bought pink saree priced Rs.16,500/- and the saree started to lose color. The seen discoloration triggered embarrassment, and emotional misery in entrance of household and friends.
The complainant and his spouse visited IHA Designs and knowledgeable them of the incident. However they have been handled rudely and the other events refused to supply a refund or substitute.
The complainant despatched many mails, and a authorized discover was additionally served nevertheless it went unanswered. Feeling aggrieved, the complainant approached the Shopper Fee.
The Reverse Events 1& 2 ( IHA Designs, and its supervisor Nooha Sajeev ) entered look on 15.05.2024 however they failed to seem thereafter or additionally did not file their written model, and therefore proceeded ex parte
Commentary by the Fee:
The fee noticed that the faulty nature of the product and the following dismissive behaviour of the other events clearly set up unfair commerce practices, deficiency in service, and a scarcity of professionalism.
The Fee said that promoting faulty items and failing to redress the patron’s grievance promptly and successfully quantities to deficiency in service underneath the Shopper Safety Act. The sellers and repair suppliers ought to make sure that the merchandise bought meet the promised requirements and in addition to deal with the patron complaints diligently. The Fee added that the patron satisfaction doesn’t finish with the sale, however the post-sale accountability is equally binding.
The fee noticed that saree bought for a major household perform, discoloured on first use, inflicting emotional misery and public embarrassment quantities to a defect in items, deficiency in service, and unfair commerce follow.The Fee added that the refusal to acknowledge the grievance and the dismissive angle of “Go to courtroom,” exhibits not solely a scarcity of accountability however a disregard for fundamental shopper dignity.
The Fee allowed the grievance and directed IHA designs and its supervisor to refund Rs.16,500/- to the complainant for the price of the faulty saree . It additionally directed to pay Rs. 15,000 as compensation and Rs. 5,000 as prices.
